HIPAA & SMS Messaging Compliance – One Behavioral Health
HIPAA Compliance
One Behavioral Health complies fully with the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your Protected Health Information (PHI). We use administrative, technical, and physical safeguards to ensure the privacy, integrity, and security of your data.
All electronic communications containing health-related details are encrypted when required and are accessible only to authorized personnel. We do not share your PHI without your explicit consent, unless permitted by law for treatment, payment, or healthcare operations.
SMS Messaging Terms & Conditions (Including TCR Compliance)
To enhance your care experience, One Behavioral Health may send SMS (text) messages regarding:
These communications follow strict federal, carrier, and privacy regulations, including those outlined by The Campaign Registry (TCR).
Message Frequency & Data Rates Disclosure: Message frequency may vary depending on the type of communication and your interactions with our team. Standard message and data rates may apply according to your mobile plan. Message delivery is not guaranteed and may depend on your wireless provider’s network.
TCR Compliance Statement
We are registered with The Campaign Registry (TCR) for all 10-digit long code (10DLC) messaging. Our registration includes:
Types of Messages We May Send With Your Consent
SMS Consent Requirement
Per U.S. carrier guidelines, verbal or implied consent is not accepted for most SMS categories, including marketing, account notifications, and security alerts. We require written, documented consent from all individuals who opt in to receive SMS communications.
Per U.S. carrier guidelines, verbal or implied consent is not accepted for most SMS categories, including marketing, account notifications, and security alerts. We require written, documented consent from all individuals who opt in to receive SMS communications. Consent is collected through one of the following:
When submitting your phone number on our website or service intake form, you will see the following checkbox:
“By checking this box, I consent to receive SMS messages from One Behavioral Health related to Customer Care at the phone number provided above. The SMS frequency may vary. Standard message and data rates may apply. For assistance, reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and Terms & Conditions.”
This checkbox must be manually selected before form submission is accepted.
Electronic Consent Form
In a secure digital form, you may sign a consent section that includes the same verbiage as above.
Opt-Out and Support Options
You may opt out of SMS communications at any time:
Even after opting out of marketing messages, you may still receive non-promotional service alerts permitted under HIPAA, including:
Mobile Carrier Disclosures
How We Protect Your Data Your mobile number and any personal information collected through our SMS system is:
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
Questions or Concerns
If you have any questions about this policy or how we handle your personal data, please contact:
Privacy Officer One Behavioral Health 📧admin@onebh.org 🌐 https://onebh.org